Making an NDIS referral is the first step toward receiving support that fits your goals and circumstances. We take time to listen, understand what matters to you, and make the process as clear and personal as possible. Whether you are referring yourself, a loved one, or someone you support, we’ll make sure every NDIS referral is handled with care, respect, and attention to detail.
Once your NDIS referral is received, we’ll get in touch to learn more about your needs and explain how we can help. From there, we match you with the right coordinator and guide you through the next steps. You’ll always know what to expect, and we’ll stay in touch to ensure everything runs smoothly. Every NDIS referral is a chance to build stronger, more confident support for the person referred.
Starting with support coordination can raise plenty of questions, and that’s completely normal. We’re here to make everything easy to understand so you can feel confident about your next steps. Whether you want to know how the process works, what’s included, or how we can help you use your NDIS plan, these answers will give you a clear and friendly overview of what to expect when working with us.
A Support Coordinator helps you understand and manage your NDIS plan so you can use your funding effectively. They explain how each part of your plan works and what services you can access. We work with you to identify your priorities, organise your supports, and make sure everything is delivered smoothly.
You’ll have one reliable point of contact who checks in regularly and ensures your services are meeting your goals. We can also assist with preparing for plan reviews, managing provider changes, and addressing any issues that arise along the way. The aim is to help you build the knowledge, confidence, and independence to make your plan work for you.
Support coordination is available to NDIS participants whose plans include funding for Coordination of Supports. We work with both self-managed and plan-managed participants in Mount Isa and Brisbane. If you’re unsure whether you have this funding, we can help you check your plan or discuss how to request it in future reviews.
You don’t need to have experience with the NDIS to start working with us. We guide you through the process step by step so you always know what’s happening. Whether you’re new to the NDIS or already receiving services, our support coordination helps you feel organised, informed, and supported to reach your goals.
We start by learning what matters most to you. This might include where services are located, how flexible they are, or what kind of personality and values you connect with best. We use our local networks in Mount Isa and Brisbane to suggest providers that meet those preferences, and we handle introductions so the process feels seamless.
You always make the final choice, and we’ll make sure every provider understands your goals and expectations. We stay in touch to check that the services are still meeting your needs and adjust things if necessary. Choosing the right providers should feel easy and supportive, not stressful or rushed, and that’s what we’re here to ensure.
That depends on what works best for you. Some participants like weekly check-ins, while others prefer monthly updates. We’ll agree on a plan that fits your routine and goals. You can contact us at any time for advice, questions, or help with making changes to your supports. Regular communication helps us keep your services on track and your plan running smoothly. We also check in after any major changes or reviews to make sure everything continues to align with your goals. Our focus is to stay connected, reliable, and available when you need us most.
Because we combine experience with a genuine commitment to the people we support. With over ten years in the disability sector, we understand how to balance the structure of the NDIS with the individual needs of each participant. You’ll always receive honest communication, consistent follow-ups, and guidance that helps you grow your independence. We listen first, act with care, and focus on outcomes that improve your quality of life.
Our approach is simple, transparent, and built on trust. At Coordination of Care Services, you’re not just supported – you’re understood, respected, and empowered to reach your goals.
